Wie Du Deine Kunden zu Fans machst

Kunden zu Fans machen

Hast Du Kunden? Vielleicht sogar solche, die Dich (manchmal) nerven?

Oder hast Du Fans? Also solche Kunden, die auf einer Party oder einer Konferenz von der Zusammenarbeit mit Dir erzählen?

Solche begeisterte Kunden kaufen all Deine Produkte und erfreuen sich daran, dass Du als Unternehmen erfolgreicher wirst- Sie empfehlen Dich weiter und sind vielleicht sogar ein Stückweit stolz darauf Teil Deines Puzzles zu sein.

Worauf es dafür ankommt und wie Dir Deine Zahlen dabei helfen - das erfährst Du in dieser Folge

Kernaussagen in dieser Episode:

Bedürfnisse kennen und formulieren können
Was sagen Deine Kunden, was sie wollen - und was wollen sie wirklich?
Definiere einen festen Prozess wie Du es einem Erstkunden einen Stammkunden und dann einen Fan / begeisterten Kunden machst.Schriftlich formulieren
Etabliere einen Feedback - ProzessErkenntnisse systematisch auswerten. Auf dieser Basis das Kundenerlebnis verbessern. Erkenne so frühzeitig Tendenzen und Entwicklungen bei Deinen Kunden
Mach Deine Erkenntnisse über Zahlen transparent. Sorge für konkrete Messergebnisse, die Du analysieren wirst und gleiche diese mit eigenen Zukunftsideen ab, statt blind zu folgen (Folge 33). Nach der Analyse ist vor der Entscheidung. Erfolg messen und von vorn beginnen
Welche Kunden kaufen welche Produkte? Über welchen Kanal kommen die Kunden? Welche Preise zahlen Deine Kunden? Wie schnell zahlen Deine Kunden über welche Methode? Welche Kunden kaufen die Hochpreisigen Produkte und welche bleiben irgendwo auf der Produkttreppe stecken?

Empfohlene Links

Folge 033: "Wenn Du Dich auf Deine Kunden verlässt, dann bist Du verlassen"

bleib' erfolgreich!

Unterschrift Joerg

Jörg Roos

Für Selbstständige & Geschäftsführer mache ich Finanzen einfach, damit sie die richtigen Entscheidungen treffen und so unternehmerisch gesund wachsen können.

ZAHLENGESPRÄCH

GRATIS-HÖRKURS

Last Updated on 11. Dezember 2021 by Jörg

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